Booking Terms and Conditions

Terms & Conditions

AGREEMENT BETWEEN CUSTOMER AND BOOK DIRECT 247, L.P.

The terms “we”, “us”, “our” and “Book Direct 247” refer to Book Direct 247, L.P., which is trading name of Guests 247 Limited a Private Limited Company registered in England and Wales. Company Number 11559735, and/or our subsidiaries. The term “you” refers to the customer booking a reservation via one of our listed sites (the “Affiliate”) where you choose the option to pay online immediately (a “Pay Now Reservation”) via the Affiliate’s website or through the Affiliate’s customer service agents.  These booking services offered by Book Direct 247 via the Affiliate’s website are provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

 

The services offered to you by Book Direct 247 through the Affiliate’s website are conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Agreement”). The Agreement comes into force as soon as the customer receives written confirmation of its Pay Now Reservation made with Book Direct 247 via the Affiliate. Please read the Agreement carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court. If you do not accept all of these terms and conditions, please do not make a Pay Now Reservation. Be sure to review the current version of the Agreement in force at the time the Pay Now Reservation is in made. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice.

 

MAKING A PAY NOW RESERVATION VIA THE AFFILIATE’S WEBSITE

 

As a condition of you making a Pay Now Reservation with Book Direct 247 via the Affiliate, you warrant that:

you are at least 18 years of age,you possess the legal authority to create a binding legal obligation,you will only make legitimate reservations for you or for another person for whom you are legally authorized to act,all information supplied by you in making a Pay Now Reservation is true, accurate, current and complete, andif you have an account with the Affiliate, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you.

We retain the right at our sole discretion to deny access to anyone to the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

DISPUTES

 

Book Direct 247 Provide the listing facility and links to allow consumers to book accommodation and other services directly with the business advertised. We do not take any part in the actual booking process, receive no fees for this service and are not associated with the businesses in any way. Your contract is directly with the business and any disputes are directly between the consumer and the business operator and we cannot assist with this process.

 

PROHIBITED ACTIVITIES

 

You agree not to:

use our services for any commercial purpose; or make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.

Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the Pay Now Reservation facilities offered by us to you via the Affiliate’s website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel Pay Now Reservation facilities offered by us to you via the Affiliate’s website may result in Book Direct 247 cancelling any Pay Now Reservation associated with your name, email address, or account, and closing any associated accounts held with the Affiliate or Book Direct 247. If you have conducted any fraudulent activity, Book Direct 247 reserves the right to take any necessary legal action and you may be liable for monetary losses to Book Direct 247, including litigation costs and damages.  To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service.

 

SUPPLIER RULES AND RESTRICTIONS

 

Separate terms and conditions will apply to your Pay Now Reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Book Direct 247 debiting your account for any costs Book Direct 247 incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Affiliate’s website.

 

PRICES

 

The price of the travel services relating to Pay Now Reservations will be as quoted on the Affiliate’s website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted.  Despite Book Direct 247’s best efforts, some of the travel services relating to Pay Now Reservations listed on the Affiliate’s website may be incorrectly priced. BOOK DIRECT 247 EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS VIA THE AFFILIATE’S WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Book Direct 247 is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking

 

CHANGES OR CANCELLATIONS

 

For any requested changes to an existing booking you need to contact the business directly and request the change. It is solely up to their discretion if the change can be made and Book Direct 247 have no influence or control of this process.

 

TRAVEL DESTINATIONS

 

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Book Direct 247 urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United Kingdom Government prior to booking travel to international destinations.

 

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, BOOK DIRECT 247 DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

 

LIABILITY DISCLAIMER

 

THE INFORMATION PROVIDED TO YOU AS PART OF THE SERVICES OFFERED BY BOOK DIRECT 247 VIA THE AFFILIATE’S WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, BOOK DIRECT 247, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE “BOOK DIRECT 247 COMPANIES”) AND THE AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL AND OTHER TRAVEL PRODUCTS DISPLAYED VIA AN AFFILIATE’S WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, BOOK DIRECT 247 EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON AN AFFILIATE’S WEBSITE AND/OR ON PENDING PAY NOW RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING PAY NOW RESERVATION AT THE CORRECT PRICE OR, AT YOUR OPTION, WE WILL CANCEL YOUR RESERVATION WITHOUT ANY BOOK DIRECT 247 CHANGE OR CANCELLATION FEES.

 

HOTEL RATINGS DISPLAYED VIA AN AFFILIATE’S WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND THE BOOK DIRECT 247 COMPANIES AND THE AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON AN AFFILIATE’S WEBSITE AT ANY TIME.

 

THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON AN AFFILIATE’S WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON AN AFFILIATE’S WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE BOOK DIRECT 247 COMPANIES OR THE AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT AN AFFILIATE’S WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

 

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON AN AFFILIATE’S WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE BOOK DIRECT 247 COMPANIES, OR THE AFFILIATE. THE BOOK DIRECT 247 COMPANIES AND THE AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE BOOK DIRECT 247 COMPANIES AND THE BOOK DIRECT 247 AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

 

IN NO EVENT SHALL THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF AN AFFILIATE’S WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE AN AFFILIATE’S WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON AN AFFILIATE’S WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH AN AFFILIATE’S WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF AN AFFILIATE’S WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE BOOK DIRECT 247 COMPANIES, THE AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

If, despite the limitation above, the Book Direct 247 Companies, the Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Book Direct 247 Companies, the Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on the Affiliate’s website, or (b) One-Hundred Pounds (GBP£100.00).

 

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Book Direct 247 Companies, the Affiliates, and/or their respective suppliers.

 

INDEMNIFICATION

 

You agree to defend and indemnify the Book Direct 247 Companies, the Book Direct 247 Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

your breach of this Agreement or the documents referenced herein; or your violation of any law or the rights of a third party.

 

GENERAL

 

You agree that no joint venture, partnership, or employment relationship exists between you and the Book Direct 247 or associated Companies as a result of this Agreement or a Pay Now Reservation.

 

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your Pay Now Reservation or information provided to or gathered by us with respect to such reservation.

 

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future

 

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Book Direct 247 with respect to the Affiliate’s website, our services and your dealings and relationship with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Fictitious names of companies, products, people, characters, and/or data mentioned on the Affiliate’s website are not intended to represent any real individual, company, product, or event.

 

Any rights not expressly granted herein are reserved.

 

© 2019 Guests 247 Limited trading as Book Direct 247. All Rights Reserved.